If you are having any problems with our app your question might be answered here. If not then do ask your question via our contact page and we will get back to you as soon as possible.

How secure is my child’s data?

We do not collect any personal data, geolocation information or other identifiers. Images created by users are saved to your own iPad Gallery and are not accessible by other parties. Hippotrix apps adhere fully to all guidance from the UK Council for Child Internet Safety (UKCCIS) and the Children’s Online Privacy Protection Act (COPPA).

Do your apps have any pop-up adverts or in-app purchases?

No. We believe children’s safety is the priority in family apps.

How do I Redeem a Promo Code for an iPad iPhone app

Using iTunes on your computer

Click on iTunes store on the left
Then over on the right there should be a list called “QUICKLINKS”
And under that the word “Redeem”
Click on this and enter the code
If you can’t see QUICKLINKS
Then click on the word “App STORE” in the middle on black
Scroll right to the botom of the page
And at the bottom in very light text, under the heading “Manage” there should appear “Redeem”
Click on this and enter the code
(you might have to put in your own iTunes password at some point during this process)

Using the App Store on your iPad
Check your wi-fi is okay
Tap the “App store” icon
Then at the bottom select “Featured”
Then swipe up – and at the bottom in the middle there should be a box saying “Redeem”
Tap that, and enter the code here
(you might have to put in your own iTunes password at some point during this process)

FAQ based on iTunes 11.0.4 & iPad v6.1.3

My child accidentally deleted your app. How can I get it back?

It is fairly easy to get your app back

  • You will need to be in wi-fi range for this.
  • Open “App Store” app on your iPad.
  • Tap on the Purchased button at the bottom (if you are on an iPhone tap “Updates” first)
  • Tap the ‘Not On This iPad’ tab at the top of the screen. That will give you a complete listing of all your apps not currently installed.
  • Tap the download symbol next to the Hippo Seasons icon – it’s next to the app name with an arrow in

And this should do the trick

The app isn't making any sound on my iPad

You might have the volume turned down, this control is located on the long side of your iPad